When you receive your special fx contact lenses, you must inspect them as carefully as possible BEFORE opening the vials. (The label makes this somewhat tricky, but it’s possible to see the lenses.) Check for things such as wrong color or design, discoloration, deformed shape, and cuts or tears. Problems are rare, but if you notice anything unusual, keep the vials sealed, and immediately contact us to explain the problem. NO Refunds or Exchanges will only be processed for unopened contact lens vials. We will submit a exchange order for unopened vials only. The replacement process for painted lenses will take as long as the initial order because another lens will have to be reproduced. Stock lenses will be exchanged immediately once the replacement has been received and reviewed.