Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, we issue a refund (minus 10% restocking fee up to cost of carrier return charges, and the initial shipping charges). We are unable to re-ship orders that are returned to us as undeliverable. If you would still like to purchase items that were undeliverable, you are welcome to place a new order on our Web site. It is important to make sure your address information is correct when placing your order and to monitor your tracking number for delivery.
If you suspect your order cannot be delivered as addressed and you have not received confirmation of its return or refund after 4 weeks from the estimated delivery date, please contact us.
Our carriers may deem a package undeliverable for one of the following reasons:
Incorrect Address. If the address is incorrect or outdated, the package is typically returned to us by the carrier or the unintended recipient. Please double-check your address carefully when placing an order.
Shipping to a Post Office Box. Only US Postal Service will ship to P.O. Boxes. SFXHalloweenContacts.com ships with both UPS and US Postal Service. If you will be shipping to a PO Box, please choose US Postal Service as your shipping method during checkout.
Other Address Problems.In rare cases, it is also possible that the address label became illegible during the shipping and handling process.
Failed Delivery Attempts. Most of our carriers make three attempts to deliver a package. Packages that contain more than $400 of merchandise will always require a signature; otherwise, it is generally up to the driver’s discretion to determine whether a signature is required. If the driver feels it is best to obtain a signature and no one is present to accept the delivery after three attempts, the package will be returned to us.
Refused by Recipient. If a gift recipient is not expecting a gift, they may refuse the package if they believe it was sent to them in error. If you still want to send these items, you may want to let the recipient know that a surprise is on the way.
Recipient Signature Required. If your item is considered to be high value, we may require a signature for the carrier to release the order shipment. Please make sure someone will be there to sign for your package to keep your package from being returned to us by the carrier. This may cost you additional delivery charges if the carrier is unable to deliver your order.